Jarod Lee Notes

  Imagine yourself as a trainer tasked with developing a program for customer service representatives. You want to ensure your program is not only informative but also engaging, addressing the specific challenges they face. This is where design thinking comes in. Design thinking is a human-centered approach to problem-solving, helping create solutions that are effective, relevant, and user-centered. By following its five steps, we can design training programs that truly empower our learners. Step 1: Empathize - Understanding Your Learners Conduct Interviews: Schedule individual or group interviews with customer service representatives. Ask questions like: What are your biggest challenges on the job? What skills do you think you need to improve? What are your preferred learning styles? What are your expectations for this training program? Observe Learners in Action: Shadow customer service representatives as they handle customer interactions. Observe their communication skills, problem-

Today, let's explore the power of thinking beyond the ordinary – a concept often thrown around but rarely embraced when the going gets tough. Creative thinking is not a random exercise; it's that eureka moment when a solution illuminates your mind, potentially paving the way for your next financial milestone. Now, let’s delve into Design Thinking, a widely recognized method for fostering innovation. What are the steps in design thinking? There are five pivotal stages: empathize, define, ideate, prototype, and test. Join me as I share how I leverage design thinking to brainstorm, offering insights into solutions that could transform your approach. Your thoughts and feedback are highly valued, so please feel free to share them in the comment section below. Empathize: Put yourself in their shoes – that's the essence. The initial stage of design thinking is to empathize with your users, comprehending their needs, pain points, and motivations. It's essential to solve problem